Faq
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 3-5 business days within the US and 7-14 business days for international orders. Delivery times may vary depending on your location and customs processing.
Do you offer express shipping?
Yes, we offer expedited shipping options at checkout. Express delivery usually takes 1-3 business days within the US.
Where do you ship from?
All orders are processed and shipped from our warehouse in Los Angeles, California.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and with original tags attached. Final sale items are not eligible for returns.
How do I initiate a return?
Please contact our customer service team via email with your order number and reason for return. We'll provide you with return instructions.
Do you offer exchanges?
Yes, we offer size exchanges for most items. Please contact us within 14 days of receiving your order to arrange an exchange.
Product Information
How do I know what size to order?
Each product page includes detailed size charts with measurements. We recommend comparing your measurements to our size guide for the best fit.
What materials are your clothing made from?
We use a variety of high-quality materials including cotton, linen, silk, and sustainable fabrics. Material composition is listed on each product page.
How should I care for my LUMINÉTICA garments?
Care instructions are provided on each product's label and description page. We recommend following these instructions to maintain the quality of your items.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Do you charge sales tax?
Sales tax is applied based on your shipping address and local tax regulations. The amount will be displayed during checkout before payment.
Other Questions
Do you offer gift wrapping?
Yes, we offer premium gift wrapping services. You can select this option during checkout.
Can I modify or cancel my order?
Orders can only be modified or canceled within 1 hour of placement. Please contact us immediately if you need to make changes.
How can I contact customer service?
Our customer service team is available via email. We typically respond within 24-48 hours.
